For all returns, please call us on 0845 2266 038 or e-mail us at returns@applied-acoustics.co.uk

Due to the nature of software, returns cannot be made on download software that has been authorised, or boxed products that have been opened. Please see the links below on consumer protection regulations

http://www.opsi.gov.uk/si/si2000/20002334.htm - The Consumer Protection (Distance Selling) Regulations 2000

http://www.opsi.gov.uk/si/si2002/20023045.htm - The Sale and Supply of Goods to Consumers Regulations 2002

Free advice from:

http://www.citizensadvice.org.uk/

http://www.tradinstandards.gov.uk/

http://www.oft.gov.uk/

Customers have 7 working days starting the day after receipt of their products to register their request to return an item or items under 'cooling off' legislation.

Goods should be returned to Hear Marketing (trading company of www.applied-acoustics.co.uk) with their original packaging. Hear Marketing will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by us.

Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.